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Got Questions? we've answers
🔹Is Cash on Delivery (COD) available❓
A: COD is not available as all products are customized. We process orders only after confirmed payment 💛
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🔹How long does it take to receive a personalized gift❓
A: Our standard delivery timeline is 7–15 working days across India 🚚✨
This includes processing, customization, and shipping time, as each product is made specially for you with care
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🔹 How can I track my order❓
➡️ Once your order is shipped, you will receive a tracking link via SMS/Email/WhatsApp.
➡️ You can use that link to track your order in real-time.
➡️ If you face any issues, feel free to contact us and we’ll help you with the tracking details.
🔹 Is return or exchange available❓
➡️ Since all our products are personalized, we do not accept returns or exchanges. However, if you receive a damaged, defective, or incorrect product, please contact us within 24 hours with photos, and we will arrange a replacement or resolution.
🔹 What if I receive a damaged or wrong product❓
➡️ We provide a replacement only if you have a proper unboxing video (without cuts) as proof.
➡️ The issue must be reported within 24–48 hours of delivery.
➡️ All replacement requests are subject to verification and must follow our policy guidelines.
🔹 What payment methods do you accept❓
➡️ We accept multiple payment options including UPI and Debit/Credit Cards.
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