Veigo Lunch Box Set

Welcome to DJ Arts & Crafts. By placing an order on our website, you agree to the following terms and conditions.

🛍️ Product Information

We strive to display our products as accurately as possible. However, slight variations in color, size, or appearance may occur due to lighting, screen settings, and the handmade nature of some products.

✍️ Personalized Orders

• Please ensure that all customization details (such as names, text, or photos) are entered correctly before placing your order.

• Once production begins, customization details cannot be changed or modified.

• DJ Arts & Crafts is not responsible for errors caused by incorrect information provided by the customer.

💳 Orders & Payments

• All orders are confirmed only after successful payment.

• We currently accept prepaid orders only.

• Prices are subject to change without prior notice.

🚚 Shipping & Delivery

• Estimated delivery timelines are provided for customer convenience and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.

• Shipping charges, if applicable, will be displayed at checkout before payment.

❌ Order Cancellation

• Orders may be cancelled only before they are processed.

• Once production or customization has started, cancellation requests cannot be accepted.

🔄 Returns & Replacements

Please refer to our Return & Replacement Policy for complete details regarding eligible replacements and return conditions.

©️ Intellectual Property

All product designs, images, logos, text, and website content are the exclusive property of DJ Arts & Crafts and may not be copied, reproduced, or used without prior written permission.

📞 Contact Us

If you have any questions regarding your order or these terms, feel free to contact our customer support team. We are always happy to assist you.

At DJ Arts & Crafts, we are committed to delivering your orders safely, securely, and on time. Every product is carefully packed to ensure it reaches you in perfect condition.

📦 Order Processing

• Orders are typically processed within 2–5 business days after order confirmation.

• Orders are processed starting from the next business day after the order is placed and payment is successfully confirmed.

🚚 Estimated Delivery

• Standard delivery usually takes 4-8 business days across India.

• Delivery timelines may vary depending on your location, courier service availability, weather conditions, or peak festive seasons.

💰 Shipping Charges

• Shipping charges, if applicable, will be calculated and displayed at checkout before payment.

• Enjoy FREE Shipping on orders above ₹299.

📍 Order Tracking

Once your order has been dispatched, you will receive the tracking details via WhatsApp or email, allowing you to track your shipment easily.

📦 Secure Packaging

Every order is packed with care using quality packaging materials to ensure your products arrive safely and in excellent condition.

⚠️ Important Information

• Delivery dates are estimated and may vary due to unforeseen circumstances beyond our control.

• Please ensure that your shipping address and contact details are accurate to avoid delivery delays.

• If a delivery attempt is unsuccessful due to an incorrect address or customer unavailability, additional shipping charges may apply for re-delivery.

At DJ Arts & Crafts, every product is carefully handcrafted and quality-checked before dispatch. As many of our products are personalized and made specifically for each customer, we request you to read our policy carefully before placing an order.

❌ Returns

We do not accept returns for:

• Personalized or customized products.

• Change of mind after placing an order.

• Incorrect customization details (name, text, photo, etc.) provided by the customer.

• Minor color variations caused by screen or lighting differences.

✅ Replacement Eligibility

A replacement will be provided only if:

• 📦 You receive a damaged product.

• ❌ You receive the wrong product.

• 🛠️ The product has a manufacturing defect.

📸 Reporting an Issue

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.

To help us resolve your request quickly, kindly share:

• 📷 Clear photos or an unboxing video of the product.

• 🧾 Your Order ID.

• 📝 A brief description of the issue.

🔁 Replacement Process

Once your request is reviewed and approved, we will arrange a replacement at no additional cost. Our team will keep you updated throughout the process.

📞 Need Assistance?

If you have any questions regarding your order, feel free to contact our customer support team. We're always happy to help.

To ensure a smooth resolution in case of any issue, we kindly request all customers to record a clear, continuous unboxing video while opening their package.

Please Note:

• 🎥 The video must begin before opening the sealed package.

• 📦 Ensure the shipping label and package are clearly visible.

• ✂️ Record the entire unboxing process without any cuts, edits, or pauses.

• 🔍 Clearly show the product and all items received inside the package.

Important

• Claims for damaged, missing, incorrect, or defective products will only be considered if a valid unboxing video is provided.

• Claims made without an unboxing video may not be eligible for replacement or resolution.

• Any issue must be reported to us within 48 hours of delivery, along with the unboxing video and your Order ID.

We appreciate your cooperation in helping us resolve any concerns quickly and fairly.